FAQ's
Frequently Asked Questions
a. kWh or kilowatt hour, is a measure of how much energy you’re using. It is a unit of measurement that equals the amount of energy you would consume if you kept a 1,000-watt light bulb running for an hour. For context, a 100 watt light bulb would take 10 hours to consume 1 kWh of energy.
a. An ESCO stands for an Energy Supply Company. A retail energy supply company—or what we know in the business as a retail energy supplier or provider—can help you secure your rate, or how much you pay per kWh, for your energy services.
a. Yes, the local utility will continue to send you a bill. Your billing method will not change.
a. Not at all. In fact, they actually try to encourage it. If you are not already getting your energy from an ESCO, there is typically a section on your utility bill that encourages you to shop ESCO’s and try to obtain lower rates. It’s true, look at your bill closely and you will find it.
a. Yes, many residents and businesses use an ESCO. 
a. An ESCO might be more competive for many reasons. Some of the common reasons we see are that some have purchasing power, overall experience in the market, and having a well-managed cost structure.
a. Using our many years of knowledge in the industry, we only work with the top ESCOs and recommend the best contracts at any particular time. 
a. We’ve got you covered. We are constantly shopping the market for the best ESCOs and the best rates/prices. When your contract is nearing its end, we’ll contact you and let you know what the best rates are at that time.
a. The local utility will always service and deliver your energy no matter who you use as a supplier. If your power goes out, just call your utility company and they will help you out.
a. It’s guaranteed only for that day. Rates can fluctuate daily. Essentially, if you were to search for a plan tomorrow, you might not be able to see the same rate. You should lock-in a good rate while it is available.
a. No. Typically Utilities do not offer fixed pricing. Their prices change month-to-month for many reasons which could include overall usage and market conditions.
a. Not at all! We don’t charge you for using our service, so we don’t ask for that information.
a. Typically plans will start within the next 1-2 billing periods. However, that is all dependent on your next meter reading date at the time of sign-up.
a. There are no additional charges or hidden fees from us. We don't post any contracts that have upfront fees.
a. 100%. Once your contract expires you can go back to the utility with zero issues.
a. The answer is sometimes. Each ESCO has different rules and contracts. Some have termination fees while others don’t. It’s best to check with your individual ESCO and find out if you have any questions. Calling them is your best bet in finding out.
a. It’s simple. Using fossil fuels like coal, oil, and natural gas to produce electricity adds pollutants to the air that are contributing to global climate change. Replacing fossil fuels with green power will help keep our air clean. You’ll be getting electricity that comes from renewable sources such as Wind, Hydro and Solar power. The ESCOs we work with purchase renewable energy via RECs (renewable energy certificates) equal to the total energy demand of their customers.
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